The ugly events surrounding British Airways flight BA075 of March 27, 2008 have refused to die down despite BA apologizing via a 'proxy.' The summary of the events is that BA pilot of BA 075 ordered 136 passengers off his plane when they protested the handcuffed arrest of a passenger who was himself protesting the maltreatment of a deportee. It did not take long for the incident to become a Facebook campaign http://www.facebook.com/group.php?gid=14986012353 . My initial reaction was disgust but i tried to get BA's side of the story, but my disgust turned into disbelief. http://www.thisdayonline.com/nview.php?id=110311
I wish this was an isolated case but BA in particular is percieved as being arrogant and unresponsive to the needs of its Nigerian passengers. This is certainly not a first. BA needs to tag the line that great airlines like Emirates are toeing, service, great service shines through, and its not a function of your PR mans eloquence.
init
